Service Catalog

OTS provides these technical services which we’ll work on together with you to create a complete transformation of your organization.

Two designers considering the user flow at a whiteboard.

Accessible User-Centered Design

Elevate your accessibility and usability using an iterative process that focuses on your user needs and your organizational outcomes.

Two people retrieve backed up data devices mounted in a rack.

Backup and Recovery

Get secure copies of your organization’s critical data and store it safely for when the unthinkable happens.

A man explains analysis results to five people sitting around a conference room table.

Business and Technical Analysis

On-demand business and technical analysis to help partner agencies define requirements, evaluate systems, improve processes, and drive informed decisions.

Server technician carrying a server in a data center.

Colocation

Colocation provides secure, reliable hosting for your specialized IT infrastructure.

Three people working on their computers in an open office.

Computers

Get the latest, fully supported devices with predictable monthly costs through EUC’s Device as a Service model.

A man typing in data using analysis tools.

Data Management and Analytics

Analytics are vital for organizational success by ensuring secure data handling, actionable insights for informed policy and decision making.

A data engineer compares data sets between his laptop and his desktop computer.

Data Migration

Data migration can be a complex process, but it doesn’t have to disrupt your core business operations.

Two women review information on a monitor mounted on a printing press.

Data-Driven Mail Printing

Produce documents at-scale when your data is combined with our state-of-the-art document creation workflows.

Two people reviewing information on a tablet in a data center.

Database Services

Get production-grade database infrastructure with comprehensive storage, disaster recovery, and help so your agency data remains secure and accessible.

A woman conducting a presentation and showing a website design on a large conference room monitor.

Domain Name Service

Domain Name Service means you can customize your agency’s online presence into something easy to type, share, and remember.

A woman holding a tablet uses the styles to sign a contract.

Electronic Signatures

Cloud-based document signing that works anywhere, on any device, securing signatures and reducing paper handling.

A man holding his laptop can be seen checking his email.

Email

Enterprise-grade email with comprehensive security and mobile access for state agencies.

Five people standing and sitting at a table discussing information presented on their computer screens.

Enterprise Architecture

Unified, reusable, collaborative IT foundation across your organization to power all of your processes and workflows.

Two people reviewing project information on a Gantt chart.

Enterprise Resource Planning

Integrated business software systems so your agency can collect, manage, and report critical organizational information throughout your business processes.

A woman holding a laptop is reviewing information on a server in a data center.

Network Data Services

Secure, high-speed connectivity solutions that keep your agency connected across Louisiana and with the rest of the world.

A woman holding paper prints which have come out of a copier reviews them for accuracy.

Printers, Copiers, and Multifunction Devices

Streamline your office with printer and copier services so your staff stays productive every day.

A man is writing on a large pad of paper next to a gantt chart on a large screen in front of a meeting room.

Project Management and Support

Turn ideas into successful initiatives through structured planning, strong coordination, and reliable execution.

Four people are engaged in a project management oversight meeting explained by one woman at the head of the table.

Project Portfolio Management and Prioritization

Strategic portfolio oversight from OTS that enables agencies to continuously prioritize, adapt, and deliver the highest value initiatives across their project portfolio.

Four people in a data center are reviewing server settings.

Server Management

Free your team from server overhead while OTS manages your infrastructure with dedicated support, reliable performance, and up-to-date technology.

A man working at a computer is writing software code.

Software Development

Software that works for you built by OTS to create custom solutions that streamline operations, enhance collaboration, and optimize your work.

Two men examine storage devices mounted on a rack.

Storage

Keep your data guarded using well-defined and industry-leading standards so your organization can be confident about privacy and safety.

Three people sitting at their desks are talking on phone headsets.

Telecommunications Coordinator

A designated agency representative who strengthens communication operations, ensures alignment with state standards, and partners with OTS to keep telecommunications running smoothly.

Four people are working at their computers and helping to troubleshoot problems.

User & Device Support Services

Unified technical support, from password resets to complex hardware issues, with a single point of contact so you always know where to get help in your workday.

Three people are working a call center with smiles on their faces.

Voice Communication Services

Essential voice solutions that keep your agency connected and responsive.

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Testimonials

Dr. Leah Raby Headshot

Dr. Leah Raby

Executive Director, Louisiana Commission on Human Rights

OTS built a fiscally-sound and secure data collection system for us so we can efficiently receive and process discrimination complaints in employment, banking and lending, and public accommodations. Their work ensures that we can fulfill our mission with efficiency, transparency, and public trust.
Headshot of Jarrod J Coniglio.

Jarrod J. Coniglio

Secretary, Louisiana Department of Revenue

Working with OTS on launching the LDR website was a partnership that continues to pay dividends. OTS worked closely with us during development and after the site went live to ensure that it meets the needs of all stakeholders, including LDR staff, policymakers, tax professionals and individual and business taxpayers. The support they continue to provide is invaluable.