Project Management and Support

Turn ideas into successful initiatives through structured planning, strong coordination, and reliable execution.

A man is writing on a large pad of paper next to a gantt chart on a large screen in front of a meeting room.

More About Project Management and Support

Delivering successful projects requires strong coordination, clear requirements, and consistent oversight. OTS provides project management and support services that help agencies successfully plan, coordinate, and deliver project initiatives from concept through implementation. Our team partners with agency leadership, subject matter experts, and stakeholders to ensure projects remain aligned with agency mission priorities, timelines, and expected outcomes.

This service includes experienced project managers, business analysts, quality assurance analysts, and project support professionals who collaborate with agency stakeholders throughout the life of the project. These resources help facilitate discovery, refine requirements, coordinate testing, and support implementation while adapting to evolving needs and priorities. By maintaining clear communication, transparency, and ongoing coordination, our team helps agencies move work forward in manageable increments while keeping stakeholders informed and engaged.

By combining proven project management practices with strong stakeholder engagement, OTS helps agencies reduce project risk, improve delivery outcomes, and ensure initiatives provide lasting value to the organization and the customers it serves.

Benefits and Value

  • Structured project delivery: Experienced project managers help organize work, coordinate stakeholders, and guide initiatives from planning through delivery using the approach best suited to the project.
  • Clear requirements and analysis: Business analysts work with stakeholders to understand needs and translate them into well-defined requirements, user stories, and actionable plans that support effective solution delivery.
  • Improved coordination and communication: Dedicated support roles help manage timelines, documentation, and stakeholder engagement.
  • Quality assurance support / IT Testing: Iterative testing ensures delivered features meet defined acceptance criteria and align with stakeholder expectations.
  • Reduced project risk: Proven practices help identify challenges early and keep initiatives on track.
  • Cross-team collaboration: Facilitates coordination between agencies, stakeholders, and supporting teams.
  • Successful implementation: Coordinated planning and delivery support help ensure smooth releases and strong adoption of new solutions, whether delivered iteratively or through larger deployments.

Product Delivery provides Project Management and Support.

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Testimonials

Headshot of Jarrod J Coniglio.

Jarrod J. Coniglio

Secretary, Louisiana Department of Revenue

Working with OTS on launching the LDR website was a partnership that continues to pay dividends. OTS worked closely with us during development and after the site went live to ensure that it meets the needs of all stakeholders, including LDR staff, policymakers, tax professionals and individual and business taxpayers. The support they continue to provide is invaluable.
Dr. Leah Raby Headshot

Dr. Leah Raby

Executive Director, Louisiana Commission on Human Rights

OTS built a fiscally-sound and secure data collection system for us so we can efficiently receive and process discrimination complaints in employment, banking and lending, and public accommodations. Their work ensures that we can fulfill our mission with efficiency, transparency, and public trust.