Modernization

Modernizing a state government agency’s technology is crucial for enhancing its ability to serve the public reliably.

A man is explaining a Gantt chart to twelve people in a video conference.

The Office of Technology Services (OTS) is actively transforming Louisiana government operations by modernizing systems, processes, and services by adopting modern technology, driving data-driven decision-making, and prioritizing citizen-centered design. We move beyond simple software upgrades to fundamentally change how our agency works. OTS is ensuring we deliver on our mission more effectively and reliably to the current and future needs of our citizens.

Modernization Examples

Office of Motor Vehicles (OMV)

OMV is investing $54 million as OTS modernizes the OMV’s systems, replacing a 50-year-old mainframe. The new technology will improve online access and add automation and fraud prevention tools. A modernized driver’s license system is expected in 2026, with a new vehicle registration process to follow.

Louisiana Department of Transportation and Development (LaDOTD)

LaDOTD began working with OTS to onboard IBM FileNet with OTS, standardizing its document management with modern records management capabilities. LaDOTD also uses technology for highway advisory radios, vehicle detectors, and other traffic management systems.

LaMEDS

Playing a crucial role in developing and implementing LaMEDS, the state’s automated Medicaid eligibility and enrollment system, OTS is managing LaMEDs critical infrastructure, procurements, and automation.

How Do I?

How do I take a screenshot on iPhone?

Screenshots are helpful when it comes to showing others what you encountered on your iPhone screen. Apple provides helpful instructions for making screenshots.

How can I make Excel open faster?

Excel does a lot of work when you open it. Sometimes removing conditional formatting or macros can help it open faster.

What’s a strong password?

Passwords are stronger when they’re longer than 16 characters, random, and unique. You should never reuse passwords.

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Testimonials

Dr. Rachel Veron Headshot

Dr. Rachel Veron

Executive Director, ULL Blanco Public Policy Center

We see OTS as a trusted partner in our effort to create a K20W+ longitudinal data system for public policy research in Louisiana. We know that whatever we need, we can find great support from OTS. From their Data Center Operations, InfoSec, we feel confident that they’re one of our greatest assets.
Dr. Leah Raby Headshot

Dr. Leah Raby

Executive Director, Louisiana Commission on Human Rights

OTS built a fiscally-sound and secure data collection system for us so we can efficiently receive and process discrimination complaints in employment, banking and lending, and public accommodations. Their work ensures that we can fulfill our mission with efficiency, transparency, and public trust.