Modernization

Modernizing a state government agency’s technology is crucial for enhancing its ability to serve the public reliably.

A man is explaining a Gantt chart to twelve people in a video conference.

The Office of Technology Services (OTS) is actively transforming Louisiana government operations by modernizing systems, processes, and services by adopting modern technology, driving data-driven decision-making, and prioritizing citizen-centered design. We move beyond simple software upgrades to fundamentally change how our agency works. OTS is ensuring we deliver on our mission more effectively and reliably to the current and future needs of our citizens.

Modernization Examples

Office of Motor Vehicles (OMV)

OMV is investing $54 million as OTS modernizes the OMV’s systems, replacing a 50-year-old mainframe. The new technology will improve online access and add automation and fraud prevention tools. A modernized driver’s license system is expected in 2026, with a new vehicle registration process to follow.

Louisiana Department of Transportation and Development (LaDOTD)

LaDOTD began working with OTS to onboard IBM FileNet with OTS, standardizing its document management with modern records management capabilities. LaDOTD also uses technology for highway advisory radios, vehicle detectors, and other traffic management systems.

LaMEDS

Playing a crucial role in developing and implementing LaMEDS, the state’s automated Medicaid eligibility and enrollment system, OTS is managing LaMEDs critical infrastructure, procurements, and automation.

How Do I?

How much storage does my phone need?

We all want to keep those favorite moments and messages forever. But we need to make sure our phones have enough storage.

Why are there so many USB-C cables?

USB-C is really about the shape of the connector but they don’t all do the same thing. Some cables can only be used for charging but some can also be used for data.

How do I avoid a scam?

Scams are rampant and come to use via emails and other kinds of messages. Learning how to detect them is key to avoiding them.

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Testimonials

Dr. Leah Raby Headshot

Dr. Leah Raby

Executive Director, Louisiana Commission on Human Rights

OTS built a fiscally-sound and secure data collection system for us so we can efficiently receive and process discrimination complaints in employment, banking and lending, and public accommodations. Their work ensures that we can fulfill our mission with efficiency, transparency, and public trust.
Headshot of Jarrod J Coniglio.

Jarrod J. Coniglio

Secretary, Louisiana Department of Revenue

Working with OTS on launching the LDR website was a partnership that continues to pay dividends. OTS worked closely with us during development and after the site went live to ensure that it meets the needs of all stakeholders, including LDR staff, policymakers, tax professionals and individual and business taxpayers. The support they continue to provide is invaluable.