Accessible User-Centered Design

Elevate your accessibility and usability using an iterative process that focuses on your user needs and your organizational outcomes.

Two designers considering the user flow at a whiteboard.

More About Accessible User-Centered Design

Accessible user-centered design is an approach that places diverse human needs and abilities at the core of the design process, ensuring products, services, and experiences are usable by the widest possible range of people regardless of their physical, cognitive, or situational limitations. We consider these factors along with your agency’s business processes and data needs to create software that aligns with your goals and legal requirements.

Benefits and Value

  • Expanded User Base: Designing for accessibility opens your product to the Louisianians with disabilities, representing significant untapped market potential.
  • Improved User Experience Overall: Accessibility features like keyboard usability, clear navigation, readable text, and assistive technology friendly controls benefit all users, not just those with disabilities.
  • Reduced Legal Risk: Implementing accessibility standards helps organizations comply with regulations like the ADA, Section 508, and WCAG, minimizing the risk of costly lawsuits.
  • Enhanced Brand Reputation: Agencies committed to accessible design demonstrate social responsibility and inclusive values, building trust and loyalty among diverse customer bases.
  • Lower Long-Term Costs: Integrating accessibility from the start of the design process is far more cost-effective than retrofitting products later to meet compliance requirements.
  • Innovation Driver: Designing for diverse abilities pushes teams to create more flexible, adaptable solutions that often lead to breakthrough innovations benefiting everyone.
  • Customer Satisfaction: When products work seamlessly for people with varying abilities, overall business and user satisfaction increases.

Architecture, Standards, and Platforms provides Accessible User-Centered Design.

How Do I?

How do I avoid a scam?

Scams are rampant and come to use via emails and other kinds of messages. Learning how to detect them is key to avoiding them.

How do I make my Word documents accessible?

Accessibility means making sure everyone can access information. Microsoft offers helpful instructions on how to do that.

How can I clean up space on my Android phone?

Sometimes we need to clean up space on our phones to make more for more photos or apps. Google provides helpful ways to get more space back.

Testimonials

Dr. Leah Raby Headshot

Dr. Leah Raby

Executive Director, Louisiana Commission on Human Rights

OTS built a fiscally-sound and secure data collection system for us so we can efficiently receive and process discrimination complaints in employment, banking and lending, and public accommodations. Their work ensures that we can fulfill our mission with efficiency, transparency, and public trust.
Headshot of Jarrod J Coniglio.

Jarrod J. Coniglio

Secretary, Louisiana Department of Revenue

Working with OTS on launching the LDR website was a partnership that continues to pay dividends. OTS worked closely with us during development and after the site went live to ensure that it meets the needs of all stakeholders, including LDR staff, policymakers, tax professionals and individual and business taxpayers. The support they continue to provide is invaluable.
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