- Success Stories
  
  OTS benefits Louisiana by helping your organization. Whether it’s better data, modernized systems, or streamlined operations, you’ll get more efficiency in your mission.
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- Packing More into Less
  
  Shipping 360 and OTS unified Louisiana’s fragmented shipping operations, cutting costs, eliminating redundancy, and giving agencies real-time visibility statewide.
- Better Data and Policies
  
  The Blanco Center and OTS create a longitudinal data system that analyzes administrative data from Louisiana state agencies to reveal life paths and outcomes.
- News
  
  Latest updates and announcements from the Office of Technology Services.
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- Putting a stamp on efficient shipping
  
  Unified statewide shipping platform standardizes operations, controls costs, and improves oversight across state agencies.
- OTS Publishes First State AI Policy
  
  Louisiana publishes its first statewide Artificial Intelligence policy, establishing guidelines for AI use across government operations.
- For State Agencies
  
  Resources and guidance for Louisiana state agencies working with OTS.
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- Modernization
  
  Modernizing a state government agency’s technology is crucial for enhancing its ability to serve the public reliably.
- Project Lifecycle
  
  Unlocking your agency’s full potential means that OTS guides your technical projects with a meticulously crafted lifecycle.
- For Vendors
  
  Information for vendors doing business with the State of Louisiana and OTS.
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- The Work Process
  
  Learn how to onboard as a contractor, submit invoices through the vendor portal, and navigate OTS billing processes.
- Working with OTS
  
  OTS is the centralized IT partner for all state technology needs and the gatekeepr for IT vendor contracts.
- For Employees
  
  Tools and information for employees and internal partners.
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- Work with Us
  
  Get great benefits, retirement, wellness programs, flexible scheduling, and excellent career growth.
- Employee Spotlight
  
  See how our employees are making a difference in Louisiana for both OTS and in the lives of others.
- About OTS
  
  Learn about OTS, our leadership, and how we support agencies statewide.
  Learn About OTS
- Enabling Legislation
  
  The Office of Technology Services was created through acts by the Louisiana Legislature.
- Verticals
  
  Explore OTS service verticals and what each team supports.

Production Support Services

Production Support Services (PSS) is a centralized print and mail operation serving over 150 state agencies across Louisiana.

Production Support Services

More About Production Support Services

Established in 2015, PSS replaced fragmented legacy systems. The Office of State Printing, Office of State Mail, and eight independent print shops were replaced by PSS. More state agencies engage PSS each month and benefit from PSS’s scalable and secure infrastructure.

Innovation & Impact

Smart Mail Delivery: PSS’s intelligent mail and parcel locker systems have reduced Capitol Park delivery points by over 95%, enhancing security, accessibility, and accountability.
Advanced Tracking: Every printed page includes a 2D matrix barcode, enabling real-time tracking, error detection, and rapid troubleshooting.
Cost Efficiency: By leveraging statewide purchasing power, PSS has avoided national price hikes—some as high as 8%—since 2019.
Inkjet Technology: Investments in cutting-edge inkjet printers allow agencies to access high-quality, full-color printing at reduced costs.
24 million First-Class letters Delivered per Year: PSS streamlines operations and eliminates the need for agency-specific mailrooms.
Self-Service Mail Management Portal: a short blurb about this
Electronic Mail and Parcel Tracking: a short blurb about this
Streamlined Print-to-Mail: a short blurb about this

Michael Riley leads Production Support Services for the Office of Technology Services.

Meet Michael Riley

How Do I?

How much storage does my phone need?

We all want to keep those favorite moments and messages forever. But we need to make sure our phones have enough storage.

Why are there so many USB-C cables?

USB-C is really about the shape of the connector but they don’t all do the same thing. Some cables can only be used for charging but some can also be used for data.

How do I avoid a scam?

Scams are rampant and come to use via emails and other kinds of messages. Learning how to detect them is key to avoiding them.

Testimonials

Jarrod J. Coniglio

Secretary, Louisiana Department of Revenue

Working with OTS on launching the LDR website was a partnership that continues to pay dividends. OTS worked closely with us during development and after the site went live to ensure that it meets the needs of all stakeholders, including LDR staff, policymakers, tax professionals and individual and business taxpayers. The support they continue to provide is invaluable.

Timothy A. white

Division of Safety / Security & Administrative Services Director, Louisiana Department of Health

Working with OTS to implement Pitney Bowes Shipping 360 with the PitneyShip Cube has completely transformed LDH logistics operations. The combination of the intuitive Shipping 360 cloud platform and the all-in-one thermal printer/scale (Cube) has drastically reduced our shipping prep time and eliminated inaccuracies in package weights. With the PitneyShip Cube, we no longer need expensive ink since thermal printing makes label creation fast and seamless. Furthermore, Shipping 360 gives us a 360-degree view of all our shipping across various carriers, allowing us to control costs, access better rates, and streamline our overall workflow. I highly recommend this solution to modernize your shipping processes.

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