Modernization

Modernizing a state government agency’s technology is crucial for enhancing its ability to serve the public reliably.

A man is explaining a Gantt chart to twelve people in a video conference.

The Office of Technology Services (OTS) is actively transforming Louisiana government operations by modernizing systems, processes, and services by adopting modern technology, driving data-driven decision-making, and prioritizing citizen-centered design. We move beyond simple software upgrades to fundamentally change how our agency works. OTS is ensuring we deliver on our mission more effectively and reliably to the current and future needs of our citizens.

Modernization Examples

Office of Motor Vehicles (OMV)

OMV is investing $54 million as OTS modernizes the OMV’s systems, replacing a 50-year-old mainframe. The new technology will improve online access and add automation and fraud prevention tools. A modernized driver’s license system is expected in 2025, with a new vehicle registration process to follow.

Louisiana Department of Transportation and Development (LaDOTD)

LaDOTOD began working with OTS to onboard IBM FileNet with OTS, standardizing its document management with modern records management capabilities. LaDOTD also uses technology for highway advisory radios, vehicle detectors, and other traffic management systems.

LaMEDS

Playing a crucial role in developing and implementing LaMEDS, the state’s automated Medicaid eligibility and enrollment system, OTS is managing LaMEDs critical infrastructure, procurements, and automation.

How Do I?

How much storage does my phone need?

We all want to keep those favorite moments and messages forever. But we need to make sure our phones have enough storage.

Why are there so many USB-C cables?

USB-C is really about the shape of the connector but they don’t all do the same thing. Some cables can only be used for charging but some can also be used for data.

How do I avoid a scam?

Scams are rampant and come to use via emails and other kinds of messages. Learning how to detect them is key to avoiding them.

Testimonials

Headshot of Jarrod J Coniglio.

Jarrod J. Coniglio

Secretary, Louisiana Department of Revenue

Working with OTS on launching the LDR website was a partnership that continues to pay dividends. OTS worked closely with us during development and after the site went live to ensure that it meets the needs of all stakeholders, including LDR staff, policymakers, tax professionals and individual and business taxpayers. The support they continue to provide is invaluable.
Timothy White headshot.

Timothy A. white

Division of Safety / Security & Administrative Services Director, Louisiana Department of Health

Working with OTS to implement Pitney Bowes Shipping 360 with the PitneyShip Cube has completely transformed LDH logistics operations. The combination of the intuitive Shipping 360 cloud platform and the all-in-one thermal printer/scale (Cube) has drastically reduced our shipping prep time and eliminated inaccuracies in package weights. With the PitneyShip Cube, we no longer need expensive ink since thermal printing makes label creation fast and seamless. Furthermore, Shipping 360 gives us a 360-degree view of all our shipping across various carriers, allowing us to control costs, access better rates, and streamline our overall workflow. I highly recommend this solution to modernize your shipping processes.
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