Email

More About Email

OTS Email Services delivers secure, enterprise-grade communication that empowers your agency to work seamlessly across any device—without the burden of managing servers or security updates. Your team gains professional @la.gov addresses, generous storage, mobile access, encrypted messaging, anti-spam protection, and statewide calendar sharing, all backed by 24/7 support. OTS handles everything—server management, security patching, virus protection, and disaster recovery—so you can focus on your mission while we protect your communication infrastructure.

Benefits and Value

• Generous Storage Allocation: Every mailbox includes 4GB of storage with unlimited quota options available, eliminating the need for users to constantly delete messages or archive locally, while excess storage scales at minimal cost as your needs grow.
• Multi-Device Access: Users connect seamlessly through Outlook desktop client, web browser, or any mobile device using ActiveSync, ensuring your team stays productive whether working from the office, home, or field locations.
• Enterprise Security Built-In: Multi-layered protection including server-level anti-virus scanning, spam filtering, content filtering at the gateway, and optional encryption for sensitive communications protects your agency data without requiring your IT staff to manage security infrastructure.
• 24/7 Professional Support: Round-the-clock Level 2 and 3 technical support responds to issues immediately, ensuring email services remain operational even outside business hours without requiring your staff to maintain on-call expertise.
• 99.9% Uptime Guarantee: High-availability architecture with real-time data replication to an off-site disaster recovery location ensures continuous access to email even during local outages, preventing communication disruptions that could impact citizen services.
• Statewide Collaboration Features: Shared global address list connects all state employees, integrated calendaring enables cross-agency meeting scheduling, and distribution group management simplifies communication with large teams or stakeholder groups.
• Zero Infrastructure Investment: OTS manages all servers, storage, security updates, and infrastructure maintenance, allowing your agency to redirect IT resources toward mission-critical applications rather than maintaining commodity email systems.
• Professional State Identity: Official @la.gov email addresses establish credibility and trust with citizens while maintaining your existing domain addresses for continuity where needed.
• Included Migration Services: OTS handles the complete technical migration of your existing email data to the consolidated platform at no additional charge, minimizing disruption and ensuring no messages are lost during the transition.
• Flexible Administrative Control: Agency administrators manage their own user accounts, distribution groups, and external contacts through an intuitive web interface, maintaining autonomy while benefiting from centralized infrastructure.