Putting a stamp on efficient shipping

Louisiana's Office of Technology Services (OTS) and Procurement and Support Services (PSS) have deployed Shipping 360, a statewide shipping and mailing platform developed in partnership with Pitney Bowes, replacing a fragmented system of independent agency tools and vendor contracts.

The platform gives state leadership real-time visibility into shipping activity across agencies, standardizes rate structures, and centralizes tracking and reporting that were previously managed separately by individual departments.

Prior to the rollout, Louisiana agencies operated without a coordinated shipping infrastructure. Each maintained its own tools, vendor relationships, and reporting methods — an arrangement that obscured spending patterns, created administrative overhead, and prevented consistent oversight. Redundant equipment contracts added cost without improving service.

OTS Product Delivery led the implementation effort, consolidating vendor agreements to secure improved rates, deploying updated equipment across distribution hubs, and building centralized reporting into the platform architecture. The project was designed not only to address immediate inefficiencies but to establish a governance model capable of scaling to long-term statewide needs.

With Shipping 360 in place, agencies operate from a single standardized system, reducing time spent on logistics management. State leadership gains the data needed for informed, accountable decision-making — a shift OTS frames as evidence that government modernization extends beyond software to the operational infrastructure supporting public services daily.