Production Support Services

Production Support Services (PSS) is a centralized print and mail operation serving over 150 state agencies across Louisiana.

Production Support Services

More About Production Support Services

Established in 2015, PSS replaced fragmented legacy systems. The Office of State Printing, Office of State Mail, and eight independent print shops were replaced by PSS. More state agencies engage PSS each month and benefit from PSS’s scalable and secure infrastructure.

Innovation & Impact

  • Smart Mail Delivery: PSS’s intelligent mail and parcel locker systems have reduced Capitol Park delivery points by over 95%, enhancing security, accessibility, and accountability.
  • Advanced Tracking: Every printed page includes a 2D matrix barcode, enabling real-time tracking, error detection, and rapid troubleshooting.
  • Cost Efficiency: By leveraging statewide purchasing power, PSS has avoided national price hikes—some as high as 8%—since 2019.
  • Inkjet Technology: Investments in cutting-edge inkjet printers allow agencies to access high-quality, full-color printing at reduced costs.
  • 24 million First-Class letters Delivered per Year: PSS streamlines operations and eliminates the need for agency-specific mailrooms.
  • Self-Service Mail Management Portal
  • Electronic Mail and Parcel Tracking
  • Streamlined Print-to-Mail
Headshot of Michael Riley.

Michael Riley leads Production Support Services for the Office of Technology Services.

Meet Michael Riley

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Testimonials

Dr. Leah Raby Headshot

Dr. Leah Raby

Executive Director, Louisiana Commission on Human Rights

OTS built a fiscally-sound and secure data collection system for us so we can efficiently receive and process discrimination complaints in employment, banking and lending, and public accommodations. Their work ensures that we can fulfill our mission with efficiency, transparency, and public trust.
Headshot of Jarrod J Coniglio.

Jarrod J. Coniglio

Secretary, Louisiana Department of Revenue

Working with OTS on launching the LDR website was a partnership that continues to pay dividends. OTS worked closely with us during development and after the site went live to ensure that it meets the needs of all stakeholders, including LDR staff, policymakers, tax professionals and individual and business taxpayers. The support they continue to provide is invaluable.