End User Computing

Our support services encompass comprehensive remote and site-based device management. Our EUC technical teams directly resolve issues or efficiently troubleshoot and evaluate problems, gathering essential information for escalation to other OTS or third-party resolution teams.

Innovation & Impact

• Hardware Deployment: Ensures computer and peripheral devices are refreshed with updated hardware on an established lifecycle to provide modern, high-performance devices to meet the operational needs across all customer roles and functions.
• Computer Management: Streamlines the configuration, maintenance, and security of individual computers, leading to improved system stability, reduced security risks, and more efficient user operations. You’ll get better overall organizational efficiency and data protection.
• Printer and Copier Management: Optimizes the use and maintenance of printing and copying devices, minimizing supply costs, reducing service interruptions, and improving document workflow. Your organization can project cost savings and operational efficiency in your office supply budgets.
• Asset Management: Provides accurate and up-to-date information on all end user assets, enabling better resource allocation, preventing loss or theft, and facilitating informed purchase decisions. Manages the hardware standards catalog of services and the Device as a Service lifecycle.
• Service Desk Support: Provides timely and effective 24x7 technical assistance to end-users, resolving issues, and answering queries to minimize disruptions and maintain high levels of user satisfaction and productivity.
• Field Operations: Provides onsite technical support and hardware deployment services for all statewide customer field offices.