Data Center Operations

DCO is responsible for the management of core technology infrastructure, which includes servers, databases, email, directory services, mainframes, storage, backups, cloud, and data center facilities.

Data Center Operations

More About Data Center Operations

DCO manages the core technology infrastructure that powers the OTS enterprise environment, including servers, email, directory services, databases, mainframes, storage, backups, cloud platforms, and physical data center facilities. High availability, performance, and redundancy technology and processes ensure the reliability, stability and optimization of hosted services. Infrastructure processor and data resources are replicated across two data centers, enabling failover and continuity of operations in the event of a crisis.

Innovation & Impact

  • Enterprise Server Management: Administers the operation of more than 5,000 physical and virtual servers, supporting over 11 petabytes of data across the enterprise. This includes management of the state’s email infrastructure and core computing resources.
  • Database Management: Manages and maintains over 14,000 databases across on-premises environments and cloud platforms, including AWS and Azure, ensuring high availability, performance, and data integrity for mission-critical applications.
  • Mainframe Architecture: Operates and supports mission-critical mainframe systems that serve key state agencies, including DOA, DCFS, DOTD, DPS, LDH, and LWC. These systems power essential government services and ensure secure, high-performance processing for statewide operations.
  • Data Storage & Backup: Safeguards over 31 petabytes of data through reliable storage systems and nightly backups, ensuring data protection, privacy, integrity, and rapid recovery capabilities to support business continuity.
  • Facility Monitoring: Maintains and monitors statewide data centers and infrastructure system hardware to ensure optimal availability, security, and operational integrity of enterprise IT services.
  • Cloud Services: Provides the system administration of public cloud resources, such as servers, storage, databases, security and network components.
Headshot of Joe Lee.

Joe Lee leads Data Center Operations for the Office of Technology Services.

Meet Joe Lee

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Testimonials

Timothy White headshot.

Timothy A. white

Division of Safety / Security & Administrative Services Director, Louisiana Department of Health

Working with OTS to implement Pitney Bowes Shipping 360 with the PitneyShip Cube has completely transformed LDH logistics operations. The combination of the intuitive Shipping 360 cloud platform and the all-in-one thermal printer/scale (Cube) has drastically reduced our shipping prep time and eliminated inaccuracies in package weights. With the PitneyShip Cube, we no longer need expensive ink since thermal printing makes label creation fast and seamless. Furthermore, Shipping 360 gives us a 360-degree view of all our shipping across various carriers, allowing us to control costs, access better rates, and streamline our overall workflow. I highly recommend this solution to modernize your shipping processes.
Headshot of Jarrod J Coniglio.

Jarrod J. Coniglio

Secretary, Louisiana Department of Revenue

Working with OTS on launching the LDR website was a partnership that continues to pay dividends. OTS worked closely with us during development and after the site went live to ensure that it meets the needs of all stakeholders, including LDR staff, policymakers, tax professionals and individual and business taxpayers. The support they continue to provide is invaluable.
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