Agency Relationship Management

We embed OTS partnerships directly into your agency which aligns us into proactive partnerships with you.

Agency Relationship Management

More About Agency Relationship Management

Our embedded partnership model delivers fully customized IT solutions by working directly within your agency to understand its unique goals and challenges. This close collaboration allows us to move from reactive troubleshooting to proactive optimization, keeping systems running smoothly. With a single point of contact coordinating all technology services, we simplify IT management, reduce risk, and ensure every investment aligns with your agency’s mission—driving efficiency, value, and measurable progress for the citizens of Louisiana.

Innovation & Impact

  • Co-location Model: Reduced response time by 75% for critical agency IT issues through immediate on-site support and deep agency business understanding.
  • Single Point of Contact: Eliminated 60% of IT request routing delays by providing agencies with dedicated relationship management for all technology inquiries.
  • Proactive Portfolio Management: Saved agencies an average of 20% on technology investments through strategic consolidation and redundancy elimination.
  • Strategic Alignment Process: Increased project success rates by 40% through careful matching of technology solutions to agency business objectives.
  • Automated Notification System: Reduced unplanned downtime impact by 50% through advanced outage notifications and coordinated maintenance windows.
  • Rapid Incident Response: Achieved 30-minute average time to major incident escalation, minimizing service disruptions for Louisiana citizens.
  • Enterprise Governance Group: ARMs guide agencies in preparing and presenting new technology initiatives such as AI requests to ensure alignment with state standards and accelerate approval timelines.
  • Streamlined Procurement: ARMs work with agencies on strategic procurement initiatives including vendor negotiations and RFPs, ensuring technology purchases align with state standards and deliver maximum value.
Headshot of Tom Allsup.

Tom Allsup leads Agency Relationship Management for the Office of Technology Services.

Meet Tom Allsup

How Do I?

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Excel does a lot of work when you open it. Sometimes removing conditional formatting or macros can help it open faster.

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Accessibility means making sure everyone can access information. Microsoft offers helpful instructions on how to do that.

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USB-C is really about the shape of the connector but they don’t all do the same thing. Some cables can only be used for charging but some can also be used for data.

Testimonials

Dr. Leah Raby Headshot

Dr. Leah Raby

Executive Director, Louisiana Commission on Human Rights

OTS built a fiscally-sound and secure data collection system for us so we can efficiently receive and process discrimination complaints in employment, banking and lending, and public accommodations. Their work ensures that we can fulfill our mission with efficiency, transparency, and public trust.
Timothy White headshot.

Timothy A. white

Division of Safety / Security & Administrative Services Director, Louisiana Department of Health

Working with OTS to implement Pitney Bowes Shipping 360 with the PitneyShip Cube has completely transformed LDH logistics operations. The combination of the intuitive Shipping 360 cloud platform and the all-in-one thermal printer/scale (Cube) has drastically reduced our shipping prep time and eliminated inaccuracies in package weights. With the PitneyShip Cube, we no longer need expensive ink since thermal printing makes label creation fast and seamless. Furthermore, Shipping 360 gives us a 360-degree view of all our shipping across various carriers, allowing us to control costs, access better rates, and streamline our overall workflow. I highly recommend this solution to modernize your shipping processes.
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