Discrimination Victims Benefit from Improved Systems to Handle

A redesigned website and complaint system streamlines discrimination reporting and reduces case backlogs.

An African American judge at her bench hears a case.

BATON ROUGE, La. - The Louisiana Human Rights Commission launches a redesigned website and complaint system that streamlines how residents report discrimination, eliminating manual data handling and reducing case backlogs.

The Office of Technology Services partners with LHRC to deliver a user-friendly, mobile-responsive website that meets WCAG accessibility standards. A new discrimination complaint form connects directly to an automated system that feeds into federal compliance reporting, removing the duplicate data and manual queue reviews that previously slowed operations.

LHRC staff now spend less time on routine data inspections and more time reviewing discrimination cases. The streamlined process allows the organization to respond faster to urgent matters and provide better support to Louisianians affected by discrimination in employment, lending, and housing.

The improvements create a sustainable framework for future updates, ensuring the system remains compliant and accessible as standards evolve. Both the public and LHRC benefit from a smoother, more transparent process that upholds fairness and equal opportunity for all Louisiana residents.

Wednesday, April 30, 2025

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Testimonials

Dr. Leah Raby Headshot

Dr. Leah Raby

Executive Director, Louisiana Commission on Human Rights

OTS built a fiscally-sound and secure data collection system for us so we can efficiently receive and process discrimination complaints in employment, banking and lending, and public accommodations. Their work ensures that we can fulfill our mission with efficiency, transparency, and public trust.
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Timothy A. White

Division of Safety / Security & Administrative Services Director, Louisiana Department of Health

Working with OTS to implement Pitney Bowes Shipping 360 with the PitneyShip Cube has completely transformed LDH logistics operations. The combination of the intuitive Shipping 360 cloud platform and the all-in-one thermal printer/scale (Cube) has drastically reduced our shipping prep time and eliminated inaccuracies in package weights. With the PitneyShip Cube, we no longer need expensive ink since thermal printing makes label creation fast and seamless. Furthermore, Shipping 360 gives us a 360-degree view of all our shipping across various carriers, allowing us to control costs, access better rates, and streamline our overall workflow. I highly recommend this solution to modernize your shipping processes.